Frequently Asked Questions

1) How do I download Instagram videos, Reels, photos, or highlights with InstaViewer?

1. Open Instagram and copy the link of a public post/reel/story/highlight, or get the @username for profiles.
2. Go to Video, Reels, Photo, Story, Highlights, or Profile tool.
3. Paste the link and click Download. Choose quality (HD when available) and save.

Tip: For audio only from Reels, use Reels Music.

2) Is it legal to download from Instagram?

Creators own the rights to their content. Downloading public media for personal or research use is generally fine, but do not re-upload, monetize, or redistribute without permission. Always respect Instagram’s Terms and applicable laws in your region.

3) Can I download from private accounts?

No. InstaViewer only works with public content. We don’t access private data or bypass restrictions. If a link is private or limited to followers, it won’t load.

4) Do I need to log in or install an app?

No login, no extensions, and no apps. InstaViewer is a browser-based Instagram downloader optimized for iPhone, Android, and desktop.

5) Why isn’t HD available for my download?

• The creator may have uploaded at a lower resolution.
• Instagram may not expose higher quality for that public link.
• Network drops can impact the final file; retry on stable Wi-Fi or desktop.

We aim to preserve the original quality whenever it’s provided publicly.

6) Where are files saved on iPhone, Android, and desktop?

• iPhone/iPad: Files → Downloads or the Photos app
• Android: Internal storage → Downloads
• Desktop: Your browser’s Downloads folder

7) Stories & Highlights: are they supported and anonymous?

Yes—use Story Viewer and Highlights Viewer. You don’t need to log in, and only public content is supported.

8) What link formats and usernames are supported?

• Posts: /p/XXXXXXXX/
• Reels: /reel/XXXXXXXX/
• Stories: /stories/username/XXXXXXXX
• Profiles: @username or full profile URL

Public links only. Clean extra parameters if a link fails to parse.

9) Can I download audio only from Reels (Reels music)?

Yes—use Reels Music Downloader. When available publicly, audio can be saved as common formats like MP3 or M4A.

10) Troubleshooting: link not working, slow speed, or errors

• Check privacy: The post may be private or region-restricted.
• Retry clean link: Remove extra URL parameters before pasting.
• Switch network: Use stable Wi-Fi or try on desktop.
• Storage: Ensure enough space on your device.
• Try another browser: Chrome/Safari/Firefox are supported.